Terms of service
These Terms and Conditions apply to the use of the Floven website and to all purchases made through our online store.
By visiting our site or placing an order, you agree to the terms below.
If anything feels unclear, you can always reach us at hello@floven.nl.
About Floven
Floven is a women-first supplement brand rooted in clarity, care and evidence.
Our services are intended for personal use.
You agree not to use our products or website for unlawful or unauthorised purposes.
Accuracy of Information
We work carefully to ensure our product descriptions, ingredient details and educational content are accurate.
Occasionally information may be updated or corrected.
We may adjust prices, availability or product details at any moment.
Products and Safety
Our products are food supplements, not medicines.
They are not intended to diagnose, treat or cure medical conditions.
Consult a healthcare professional if you are pregnant, breastfeeding, taking medication or have medical concerns.
Some items may be available only in limited quantities.
We may discontinue products without prior notice.
Orders and Billing
When placing an order, you agree to provide accurate and complete information.
We may refuse or cancel orders if fraud, misuse or error is suspected.
All transactions are processed through secure payment partners.
Subscriptions
When you begin a subscription, you authorise recurring billing through your chosen payment method.
You can pause, skip or cancel your subscription at any time through your customer account.
It is your responsibility to manage these settings before the next order is processed. Changes apply to future deliveries only.
Orders that have already been processed or shipped cannot be cancelled.
There are no cancellation fees and no minimum commitment period.
If you have questions or need support, our team is happy to help you find the best solution. You can reach us at hello@floven.nl.
Shipping and Delivery
Delivery times shown are estimates.
Once handed to the carrier, delays caused by customs, weather or courier capacity are outside our control.
More details are available in our Shipping Policy.
Returns and Refunds
We offer a 60 day money back promise for first-time customers.
You do not need to return the opened jar.
For multi-month orders, unopened jars must be returned before a refund can be completed.
To keep this policy fair for everyone, we may decline a refund request if misuse or intentional abuse of the guarantee is suspected. This includes patterns that suggest repeated claims without genuine product use.
The full process is described in our Refund and Return Policy.
Third-Party Links and Tools
Our website may include links to third-party services.
We are not responsible for the content or practices of external sites.
Use them at your discretion.
Personal Data
Your privacy matters.
How we collect, store and use your information is described in our Privacy Policy.
Prohibited Use
You may not use our website to:
• violate laws
• harm or defame individuals
• interfere with site security
• upload or transmit harmful code
• engage in fraudulent behaviour
Violations may result in termination of access.
Limitation of Liability
To the fullest extent permitted by law, Floven B.V is not liable for indirect or consequential damages arising from the use of our website or products.
Changes to These Terms
We may update these Terms from time to time.
The most recent version will always be available on this page.
Your continued use of the site indicates acceptance of any updates.
Contact Us
If you have questions about these Terms or need support, you can contact us at:
hello@floven.nl
