Terms and Conditions

These Terms and Conditions apply to the use of the Floven website and to all orders and subscriptions placed through our online store. If anything is unclear, email us at hello@floven.nl.

Who we are

Floven B.V., Vlierweg 12, 1032 LG Amsterdam, the Netherlands Email: hello@floven.nl Chamber of Commerce (KvK): 98818872 VAT number: NL868656781B01

Floven is a women-first supplement brand rooted in clarity, care and evidence.

Who these terms apply to

These terms apply to consumers — private individuals not acting for purposes relating to a trade, business or profession — with a delivery address in the Netherlands or Belgium. You must be at least 18 years old to place an order or take out a subscription.

Orders placed by or on behalf of a business are accepted at our discretion and are not covered by the consumer rights described here or in our Return & Refund Policy.

Accepting these terms

These terms are made available to you before you complete your order, and you confirm your acceptance during checkout. You can save or print them at any time from this page.

The version of these terms in force when you place your order applies to that order. For subscriptions, see 'Changes to these terms' below.

How a contract is formed

The products shown on our website are an invitation to order, not a binding offer.

When you complete checkout you are making an offer to buy. A contract exists once we send you an order confirmation by email. For a subscription, that confirmation covers the subscription as a whole, including the price, the delivery interval and the date of your next charge. If we cannot accept your order, we will tell you and refund any payment in full.

We may refuse or cancel an order where we reasonably suspect fraud or misuse, where a product is unavailable, where your details are incomplete or incorrect, where you have previously misused our Money Back Promise, or where an obvious pricing or description error has occurred. An obvious error is one that a reasonable customer would recognise as a mistake.

Prices and payment

All prices are shown in euros and include Dutch VAT. Shipping costs, if any, are shown separately before you complete your order.

We may adjust prices, promotions and availability at any time. A change never affects an order already confirmed. Price changes for an existing subscription follow the notice rules under 'Subscriptions'.

For a one-time purchase, payment is taken when you place your order, unless a different method is offered at checkout. For a subscription, the first payment is taken at checkout and each later payment on its charge date. We do not receive or store your full card details.

Subscriptions

A subscription is a contract for the regular delivery of products. It runs until you cancel it, with no minimum term and no cancellation fee.

Plans

• 1-month subscription: one jar is delivered and charged every 30 days.
• 3-month subscription: three jars are delivered and charged every 90 days. Your first delivery includes a free Floven Luxe Slaapmasker and the sleepguide for woman 40+. 

By subscribing, you authorise us to charge your chosen payment method at the price and interval shown at checkout and in your order confirmation, until you cancel.

Reminders before each charge

You always receive a reminder before each charge.

Managing and cancelling

You can skip, pause, change the interval or cancel at any time, without giving a reason, in any of these ways:

1. In your account.
2. By emailing hello@floven.nl with your name and order number. You do not need to log in for this.

We confirm every cancellation by email straight away, with the date and time we received it.

Changes made before your next charge date apply to that delivery. If a delivery has already been charged but not yet dispatched, we cancel it and refund it in full. Once a delivery has been dispatched we can no longer stop it, but you keep the options set out in our Return & Refund Policy, including returning unopened jars from a delivery you no longer wanted.

Price changes

If the price of your subscription changes, we email you at least 30 days before the new price applies. If you do not want to continue at the new price, you can cancel free of charge before your next charge date.

Failed payments

If a charge fails, we let you know so you can update your payment method. We do not send a delivery until its payment has been received, and we never charge fees for a failed payment.

Withdrawal from a subscription

Your statutory 14-day right of withdrawal starts on the day you receive your first subscription delivery. Withdrawing ends the subscription as a whole. The safety seal exception described in our Return & Refund Policy applies.

Returns, refunds and your Money Back Promise

We offer a Money Back Promise on your first purchase of She Sleeps, alongside your statutory right of withdrawal and your statutory rights when something is wrong with a product.

Option	Money Back Promise
One-time purchase	30 nights after delivery
1-month subscription	30 nights after your first delivery
3-month subscription	90 nights after your first delivery

The Promise applies once per person and per delivery address. Claiming it on a subscription also cancels that subscription.

You can withdraw from any purchase through the withdrawal function on our website: the 'Withdraw from your purchase' link in the footer of every page. You do not need an account or to log in.

The full conditions — including what each Promise refunds, multi-jar orders, the effect of the safety seal on the statutory right of withdrawal, return costs and refund times — are set out in our Return & Refund Policy, which forms part of these terms. If these terms and that policy differ on a point about returns or refunds, the Return & Refund Policy applies.

Products, safety and health

Our products are food supplements, not medicines. They are not intended to diagnose, treat, cure or prevent any disease or medical condition, and they are not a substitute for medical advice, a varied diet or a healthy lifestyle.

Please read the label before use and do not exceed the recommended daily dose. Keep out of reach of young children. Our products are not intended for anyone under 18, or for people who are pregnant or breastfeeding.

Consult a doctor or pharmacist before use if you are pregnant or breastfeeding, taking prescription medication, living with a medical condition, or preparing for surgery. Never stop or change prescribed medication because of a supplement. Check the full ingredient list if you have an allergy or intolerance. Stop using the product and seek advice if you experience an adverse reaction, and please also let us know at hello@floven.nl.

Experiences with supplements differ from person to person. Customer reviews and testimonials shown on our website or in our advertising describe individual experiences and are not a promise of a particular result for you.

Some products may be available in limited quantities, and we may change or discontinue a product. If a product in your subscription is changed in a way that matters to you or discontinued, we tell you before your next charge and you can cancel free of charge.

Delivery

Delivery times shown are estimates. Unless we have agreed otherwise with you, we deliver within 30 days of your order confirmation at the latest. Subscription deliveries are dispatched after each charge date. If we cannot meet the delivery period, you may contact us to set a reasonable further period or cancel the order for a full refund.

Once your parcel has been handed to the carrier, delays caused by weather, courier capacity or other circumstances beyond our control are outside our influence, but we will always help you trace a delayed parcel.

The risk of loss or damage passes to you once you, or someone you have designated, take physical possession of the products. Until then it is ours.

Please keep the delivery address in your subscription up to date. More information is in our Shipping Policy.

Your account

If you create an account, keep your login details confidential and let us know promptly if you think someone else has access. You are responsible for activity under your account, unless it happens through no fault of your own. You never need an account to cancel a subscription or to withdraw from a purchase.

Acceptable use

Our website and products are for personal use. You may not resell our products commercially without our written agreement, because as the responsible food business operator we need to know how our products are stored and presented.

You may not use our website to break the law, harm or defame anyone, interfere with the security or operation of the site, upload or transmit harmful code, scrape or systematically copy our content, place automated or bulk orders, or act fraudulently.

We may suspend or end your access if you do any of these. If we end an active subscription for this reason, we tell you and refund any delivery that has been charged but not dispatched.

Intellectual property

The Floven name and logo, our product names, website content, photography, text, design and formulations are owned by or licensed to Floven B.V. You may view and print pages for your own personal use. You may not copy, reproduce, republish or use our content or branding commercially without our written permission.

If you send us a review, photo or other content, you grant us a free, non-exclusive licence to use, display and reproduce it in our communications and advertising, with attribution by first name only. You can withdraw that permission for future use at any time by emailing hello@floven.nl. Only send content you made yourself and have the right to share.

Accuracy of information

We work carefully to keep our product descriptions, ingredient details and educational content accurate and up to date. Occasionally information may be incomplete, out of date or corrected. Educational content on our website is general information and is not personal medical advice.

If a product you receive differs from its description, that is covered by your statutory rights and our Return & Refund Policy.

Website availability

We do our best to keep the website available and secure, but we cannot guarantee uninterrupted or error-free access. We may suspend or change parts of the site for maintenance or development. If the withdrawal function or your account is unavailable, you can always cancel or withdraw by emailing hello@floven.nl.

Third-party links and tools

Our website may include links to third-party services. We are not responsible for their content or practices. Use them at your own discretion and read their terms and privacy policies.

Personal data

How we collect, store and use your information is described in our Privacy Policy.

Liability

Nothing in these terms limits or excludes our liability where the law does not allow it. In particular, we do not exclude liability for death or personal injury caused by our negligence, for intent or deliberate recklessness on our part, under product liability law, or for your statutory rights as a consumer, including the legal conformity guarantee.

Subject to that, and to the fullest extent permitted by law, our liability for any claim connected with an order or a subscription delivery is limited to the amount you paid for that order or delivery, and we are not liable for indirect or consequential loss.

We are not liable for damage resulting from use of a product contrary to its label, the recommended dose or the health warnings above, or from a failure to seek medical advice where these terms recommend it.

Force majeure

We are not liable for failing to meet an obligation where this is caused by circumstances beyond our reasonable control, such as extreme weather, carrier or supplier failure, strikes, power or internet outages, or government measures. If such a situation lasts longer than 30 days, either of us may cancel the affected order or subscription and we will refund what you have paid for deliveries not received.

Complaints

If something is not right, email hello@floven.nl with your order number. We aim to reply within 2 business days and to resolve complaints within 14 days. If we need longer, we will tell you when to expect an answer.

Changes to these terms

We may update these terms from time to time. The current version is always on this page, and the version that applied when you placed a one-time order continues to govern that order.

For an active subscription, we email you at least 30 days before a change that affects you takes effect. If you do not agree with the change, you can cancel free of charge before it applies. Changes never apply to deliveries already charged.

Governing law and disputes

These terms and any contract between us are governed by Dutch law. If you live in another EU country, you keep the protection of any mandatory consumer rules of that country.

Disputes may be brought before the competent court in the Netherlands. As a consumer, you may also bring proceedings in the courts of the country where you live.

If part of these terms does not apply

If any provision of these terms turns out to be invalid or unenforceable, the rest remains in force, and the invalid provision is replaced by one that comes as close as possible to its intended meaning.

Contact

Floven B.V., Vlierweg 12, 1032 LG Amsterdam, the Netherlands hello@floven.nl