Refund policy

Refund Policy

At Floven, we want you to feel supported in your nightly ritual.

If something is not as expected, we are here to help.

Our Money Back Promise

If She Sleeps is not what you hoped for, you can request a refund within 60 days of placing your first order.

Our Money Back Promise applies once per customer and only to your first purchase of She Sleeps. Repeat orders, second orders or future purchases are not covered by the Money Back Promise.

You do not need to return the opened jar from your first order. We invite you to pass it on to someone who may benefit from it. Let it support someone else in their nightly rhythm.

All you need is your order number or proof of purchase.

Shipping costs are not refundable.

We encourage using She Sleeps consistently for at least 60 days before deciding, so you can give your body enough time to experience the full ritual.

To keep this policy fair for everyone, we may decline a refund request if misuse or intentional abuse of the guarantee is suspected. This includes patterns that suggest repeated claims, multiple refund requests, or claims made without genuine product use.

Multiple Month Orders

If your first order includes more than 1 jar, the Money Back Promise applies to the opened jar only.

Any unopened jars must be returned to us before we can process a refund for those items.

Return shipping is at your own cost.

Once the unopened products arrive back with us and have been inspected, we will process the approved refund.

Repeat Orders

Repeat orders are not covered by the Money Back Promise.

If you place another order after your first purchase, this is considered a repeat order. Repeat orders cannot be refunded under the 60 day Money Back Promise.

How to Request a Refund

Email us at hello@floven.nl within 60 days of placing your first order.

Please include your order number or proof of purchase.

We will guide you through the process and confirm the next steps.

Please wait for our approval before sending anything back. Items sent without approval cannot be accepted.

Damages or Issues

If your parcel arrives damaged, incomplete or incorrect, please contact us right away.

We will resolve it with care.

Refund Timing

Once your refund is approved, the amount will be returned to your original payment method within 10 business days.

Your bank or payment provider may need additional time to process it.

If more than 15 business days pass after approval, please contact us again at hello@floven.nl.