Privacy policy

This Privacy Policy explains how Floven B.V collects, uses and protects your personal information when you visit our website, make a purchase or communicate with us.
When we say “we”, “us” or “our”, we refer to Floven B.V.
When we say “you”, we mean any customer, visitor or person who interacts with our services.

Please read this Privacy Policy with care. By using our website or services, you agree to the practices described below.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
When we update the policy, we will adjust the “Last updated” date on this page.

Information We Collect

We collect personal information in three ways

  1. Information you share with us directly

  2. Information collected automatically when you use our site

  3. Information provided to us by trusted third parties

The type of information we collect depends on how you use our website and services.

Information You Provide Directly

This includes;

  • Contact details such as your name, email address, phone number and postal address

  • Order details such as your billing address, shipping address and payment confirmation

  • Account details if you choose to create an account

  • Customer support messages and any information you choose to share with us

You may choose not to provide certain information, but this may limit your ability to use some features of our website.

Information Collected Automatically

When you use our website, we may collect Usage Data through cookies or similar technologies.
This may include;

  • Device details

  • Browser details

  • IP address

  • Pages viewed and actions taken on the site

  • Your interaction with emails we send

Cookies help us understand how visitors use our website and how we can improve their experience.

You can adjust your browser settings to block cookies, but this may affect how the website works.

Information From Third Parties

We may receive information about you from;

  • Payment partners

  • Shipping and fulfilment partners 

  • Analytics and advertising partners 

  • Shopify services that support our store

Any information we receive from third parties is treated according to this Privacy Policy.

How We Use Your Information

We use your personal information for the following purposes.

Providing Our Products and Services

  • To process order

  • To arrange shipping and delivery

  • To manage your account

  • To handle returns and customer support

  • To send service related notifications 

  • To improve and personalise your experience

Marketing and Communication

We may send you emails about new products, offers or updates if you chose to receive them.
You can unsubscribe at any time by using the link in our emails.

Protecting Our Platform

We may use personal information to detect fraud, protect our website and ensure safe use of our services.

Improving Our Website

We analyse how visitors use our website so we can optimise its performance and user experience.

How We Share Your Information

We share personal information only when needed to provide our services or when required by law.

We may share information with;

  • Payment processor

  • Shipping and logistics partners 

  • Customer support tools 

  • IT and security service provider

  • Marketing partners 

  • Professional advisors 

  • Government or legal authorities when required

We do not sell sensitive personal information.
We do not share information to profile or categorise you in ways unrelated to delivering our services.

User Generated Content

If you choose to post a review or share content publicly, please be aware that anyone may view it.
We cannot control how others may use this content once it is public.

Third Party Websites

Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites.
We encourage you to review their policies separately.

Children’s Privacy

Our services are not intended for children.
We do not knowingly collect data from children.
If you believe a child has provided us with personal information, contact us and we will remove it.

Security and Data Storage

We take security seriously and use appropriate measures to protect your information.
No method of transmission or storage is completely secure, so we cannot guarantee absolute protection.

We retain personal information only for as long as necessary to;

  • Provide our services

  • Resolve disputes

  • Meet legal obligations 

  • Maintain accurate records

Your Rights

Depending on where you live, you may have the right to;

  • Access your personal information

  • Request a copy of your information

  • Correct inaccurate detail

  • Request deletion of your data

  • Limit certain types of processing 

  • Withdraw consent if consent was the basis of processin

  • Opt out of marketing emails

We may ask for verification to ensure we are communicating with the correct person.

We do not discriminate against anyone who chooses to exercise their privacy rights.

Complaints

If you have concerns about the way we handle your data, please contact us.
You may also have the right to contact your local data protection authority.

International Transfers

Your information may be stored or processed outside your home country.
If data is transferred outside the EU, we use approved legal safeguards such as Standard Contractual Clauses.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, you can reach us at; 

hello@floven.nl
Floven B.V
Vlierweg 12, 1032 LG Amsterdam
The Netherlands